1. What is Retrojee.com?
Retrojee.com is an online store specializing in quality-tested refurbished and pre-owned mobile phones. Our goal is to provide reliable smartphones at affordable prices.
2. What does "Refurbished" mean?
A refurbished phone is a pre-owned device that has been professionally inspected, tested, cleaned, and restored to proper working condition before being offered for sale.
3. Are the phones tested before shipping?
Yes. Every device undergoes a comprehensive quality check covering functionality, charging, battery performance, display, camera, speakers, microphone, connectivity, and other essential features before dispatch.
4. Are the phones original?
Yes. We only deal in genuine devices. We do not sell counterfeit products.
5. Will refurbished phones have scratches?
Some devices may show minor cosmetic signs of previous use. Any significant cosmetic condition will be clearly mentioned on the product page wherever applicable.
6. Do you provide a warranty?
Warranty availability varies by product. If a warranty is included, the duration and terms will be clearly mentioned on the respective product page.
7. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other payment options available through Razorpay. Cash on Delivery may be available for selected locations.
8. How long does delivery take?
Most orders are delivered within 2-7 business days depending on your location. Delivery timelines may vary for remote areas.
9. Which courier service do you use?
Orders are shipped through Shiprocket and its trusted courier partners across India.
10. How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp, allowing you to track your shipment in real time.
11. Can I cancel my order?
Orders can generally be cancelled before dispatch. Once shipped, cancellation may not be possible. Please contact our support team as soon as possible for assistance.
12. What is your replacement policy?
If you receive a defective, damaged, or incorrect product, you may be eligible for a replacement as per our Refund & Replacement Policy.
13. Do you offer refunds?
Refunds are provided only in eligible cases as outlined in our Refund & Replacement Policy. Approved refunds are processed back to the original payment method.
14. Do you ship across India?
Yes. We deliver to most serviceable locations across India through our logistics partners.
15. Is my payment information secure?
Yes. Payments are securely processed through Razorpay. Retrojee.com does not store your complete card or banking information.
16. What should I do if I receive a damaged package?
If your package appears damaged or tampered with, please contact us immediately and provide photographs of the package and product for review.
17. How can I contact customer support?
You can reach us using the details below:
Retrojee.com
Address: Ohhfo, E-85, Sector C1, Kanpur Road, Lucknow, Uttar Pradesh, 226012
Hours: Every Day, 10:00 AM – 6:00 PM
Email: contact@retrojee.com
Phone: +91 9415295922